Product Warranty

BAUDCOM ensures that the products have gone through fully strict quality control from the purchase of raw materials to the entire manufacturing process. Besides, we warrant maintenance for defects in materials and manufacture to the original purchasers. If you have some problems with your products, BAUDCOM provides maintenance service for those products that have not exceeded the after-sales warranty term.
Baudcom provide 3 years warranty for most products, part of product (OLT/ONU) only support one year warranty.

Warranty Term
For products that meet the following conditions, you can enjoy return or exchange services within 30 days from the original order delivery date.

Full Refunds: Returns or exchanges attributable to BAUDCOM, such as products with defects or quality issues despite having all components and good appearance, cases of wrong, missing items or products that do not match the actual purchase. Full refunds also apply to returns or exchanges due to customer reasons, such as products that have not been unboxed with all components, and are returned in the original packaging.

Partial Refunds: Returns or exchanges where components are missing but the product’s appearance is undamaged and it is returned in the original packaging, or where the product or its appearance has been severely damaged by customer misuse, affecting its resale value.

Warranty Limitations

Free warranty items:

During the warranty term, BAUDCOM’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc. And we will pay for the round-trip freight for the warranty items.

Free warranty exclusions：

1. The products have exceeded the warranty term.
2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.
5. Please note that customized products may only change or cancel an order for Product(s) up until the time we begin manufacturing the products unless approved.

If you have any questions about our product, please contact us